Terms of service

Terms & Conditions

Who We Are

Welcome to Arvolden, operated by Mr Mohamed Ahmed Mohamed. Our registered address is 17 Strathclyde Gardens, Cambuslang, G72 7ET, United Kingdom. You can contact us via email at mrmohameahmed293@outlook.com or by phone at 070 3926 5116.

Ordering Process

By placing an order on our website, you agree to purchase the products in accordance with these Terms & Conditions. When you place an order, you will receive an email confirmation. Please note that this email is only an acknowledgment of your order and not an acceptance. A contract between us will not be formed until we send you confirmation by email that the goods you ordered have been dispatched to you.

Products Information

We strive to ensure that all product descriptions and specifications are accurate. However, due to the nature of online shopping, slight variations may occur. All sizes and measurements are approximate.

Pricing

All prices are listed in GBP and include VAT where applicable. As Arvolden is not VAT registered, VAT will not be charged. The total price of your order, including any applicable delivery charges, will be displayed at checkout before you confirm your purchase.

Payment Methods

We accept various payment methods including credit/debit cards and PayPal. Payment must be made in full before dispatch of goods.

Delivery

For information on delivery times and costs, please refer to our Shipping Policy. We aim to deliver your order within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors.

Cancellation, Returns & Refunds

You have the right to cancel your order within 14 days of receiving the goods. To cancel your order, please contact us at mrmohameahmed293@outlook.com. For more details, please see our Returns Policy.

Complaints

If you have any complaints, please contact us via email at mrmohameahmed293@outlook.com. We aim to resolve any issues promptly and efficiently.

Alternative Dispute Resolution

If we cannot resolve your complaint to your satisfaction, you may wish to consider Alternative Dispute Resolution (ADR). You can find more information about ADR on the UK Government's website.

Changes & Updates

We reserve the right to make changes to these Terms & Conditions at any time. Any changes will be posted on our website and will apply to any subsequent orders.