Complaint Handling Procedure
Complaint Handling Procedure
At Arvolden, we are committed to providing high-quality products and services. However, if you are not satisfied with your purchase or experience, we encourage you to let us know so we can address your concerns promptly and effectively.
Main Complaint Channel
The primary way to submit a complaint is via email. Please contact us at mrmohameahmed293@outlook.com. Alternatively, you can reach us by phone at 070 3926 5116 during our business hours.
How to Complain
To help us resolve your complaint efficiently, please include the following information in your email or phone call:
- Your full name and contact details
- Order number (if applicable)
- A detailed description of your complaint
- Any relevant supporting documents or photos
Response Expectation
We aim to acknowledge all complaints within 2 business days of receipt. Our goal is to provide a full response within 14 days. If more time is needed, we will keep you informed of the progress and expected resolution timeframe.
Escalation Route
If you are not satisfied with our initial response, you may request that your complaint be escalated to a senior manager. Please indicate your desire for escalation in your follow-up communication, and we will ensure it is reviewed at a higher level.
Returns and Faulty Goods
For issues specifically related to returns or faulty goods, please refer to our Returns Policy for detailed guidance on how to proceed.
We value your feedback and are committed to resolving your concerns to your satisfaction. Thank you for giving us the opportunity to improve our service.